Returns & Exchange

📦 Return & Exchange Policy 

1. Return & Exchange Window

We accept returns and exchanges within 14 days from the date of purchase for Australia-wide purchases. For international orders, Please note that we do not accept returns or exchanges.

If the applicable return period has passed, unfortunately, we are unable to offer a return or exchange.

2. Eligibility for Returns & Exchanges

To be eligible for a return or exchange:

✔️ Provide satisfactory proof of purchase; and
✔️ Ensure items are in original condition and packaging, i.e. unworn, unwashed, unaltered and with all tags/buttons attached.

Items that do not meet these conditions will not be accepted for return or exchange.

3. How to Return or Exchange

To initiate a return or exchange:

1. ✉️ Contact Us – Email our support team with your order number, the item you want to return/exchange, and a short reason.
2. 📦 Pack the Item – Place it securely in its original packaging.
3. 📮 Ship it Back – Send the item to the return address we provide after you contact us.

We recommend using a trackable shipping service, as return shipping costs are your responsibility unless the item is damaged or incorrect.

4. Refunds & Exchanges

Once we receive and inspect your returned item:

🔁 Exchange: We will process your exchange for a new size or product if available.
💳 Refund: If you prefer a refund, it will be issued back to your original payment method within a few business days after approval.

You will receive an email notification once the return is processed.

5. Return Shipping Costs

Unless the item is defective or sent in error, customers are responsible for return shipping charges. We recommend tracking your return shipment to avoid any lost packages.

6. What Items Cannot Be Returned

Some products may not be eligible for returns or exchanges, including but not limited to:

❌ Customized or personalised items
❌ Items without original tags
❌ Damaged due to wear after delivery

7. Questions or Help

If you have any questions regarding returns, exchanges, or refunds, feel free to contact our support team — we’re always happy to help!